Refund and Returns Policy for Axamavel

Effective Date: March 13, 2025

At Axamavel, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy. Please review the following terms and conditions regarding returns, exchanges, and refunds.

1. Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

  • Return Timeframe: Items must be returned within 30 days of receiving the product.
  • Condition of Items: The product must be unused, unopened, and in its original condition. Items must be returned in the original packaging with all tags, accessories, manuals, and parts intact.
  • Non-Returnable Items: Certain products such as opened toys, perishable goods, or products with hygiene seals may not be eligible for return. Please check the product page for specific return guidelines.

If the item does not meet these criteria, we may not accept the return or issue a refund.

2. How to Initiate a Return

If you would like to initiate a return, please follow these steps:

  1. Contact Us: Send us an email at info@axamavel.com or call (715) 843-9580 to notify us of your intention to return the item. Provide your order number, the reason for the return, and the condition of the item.

  2. Return Authorization: Our customer service team will guide you through the return process and provide you with return instructions and a return authorization number (if applicable).

  3. Shipping the Return: Once you receive the return instructions, securely package the item for return, and ship it back to the address we provide. You are responsible for the cost of return shipping unless the return is due to a defect, incorrect item, or our error.

  • Address:
    904 N 23rd Ave,
    Wausau, Wisconsin
  1. Processing Your Return: Upon receiving the returned item, we will inspect the condition of the product. If it meets the requirements, we will process your refund or exchange.

3. Refunds

Once we receive and inspect your return, we will issue a refund according to the original method of payment. Refunds will be processed within 5-7 business days after the return is confirmed.

  • Refund Method: The refund will be credited to the same payment method used at the time of purchase.
  • Shipping Costs: Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • Restocking Fees: In certain cases, a restocking fee may be applied (usually for large or bulky items), and we will inform you in advance if this applies to your return.

4. Exchanges

If you would like to exchange an item for another, please follow the return process described above and place a new order for the replacement item. Once we receive the returned item, we will issue a refund as outlined above, and you will need to pay for the new item separately.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the product to request a return or exchange. We will cover the return shipping costs for defective or damaged items, and we will arrange for a replacement or refund based on your preference.

6. Cancellations

You may cancel your order before it is processed and shipped. If your order has not been shipped, we will process the cancellation and issue a full refund. If the item has already been shipped, you will need to follow the regular return process outlined above.

7. Refund Processing Time

Once your return is approved, we will issue a refund to your original payment method. Please note that the refund processing time depends on your payment provider and may take up to 5-7 business days to appear in your account.

8. Contact Information

If you have any questions about our return or refund policy, please don’t hesitate to contact us:

Thank you for shopping with Axamavel! We are here to assist you and ensure your satisfaction with every purchase.