Shipping Policy for Axamavel

Effective Date: March 13, 2025

At Axamavel, we are dedicated to providing you with timely and reliable shipping services. This Shipping Policy outlines our shipping procedures, costs, and delivery times for orders placed through our website. By placing an order with us, you agree to the terms of this policy.

1. Shipping Methods and Delivery Time

We offer a variety of shipping methods to accommodate your needs. Shipping times and fees will vary depending on the destination and the shipping option selected at checkout.

  • Standard Shipping: Estimated delivery within 5-7 business days within the United States.
  • Expedited Shipping: Estimated delivery within 2-3 business days within the United States.
  • International Shipping: Shipping times for international orders will vary based on destination. International shipping can take anywhere from 7-21 business days. Additional customs and import duties may apply.

Please note that all delivery times are estimates and may vary due to factors such as weather conditions, holidays, or carrier delays.

2. Shipping Charges

Shipping costs are calculated based on the following factors:

  • Order Size: Larger or heavier orders may incur higher shipping fees.
  • Destination: Shipping costs may vary depending on the delivery address (domestic or international).
  • Shipping Method: The shipping method you select during checkout will influence the cost.

You will be informed of the exact shipping cost at checkout before you complete your order.

3. Order Processing Time

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email detailing your purchase.
  • Processing Time: We typically process orders within 1-2 business days. Orders placed after business hours or on weekends and holidays may be processed on the next business day.

Please note that processing time does not include the shipping time, which starts once the package has been dispatched.

4. International Shipping

We are happy to offer international shipping to select countries. When placing an international order, the following should be noted:

  • Customs and Import Duties: You may be subject to customs fees, taxes, and import duties depending on your country’s regulations. These charges are the responsibility of the recipient and will be collected by the shipping carrier upon delivery.
  • Customs Delays: Customs processing can sometimes delay the arrival of your package. Axamavel is not responsible for any delays caused by customs.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by visiting the carrier’s website and entering the tracking number provided.

Please note that it may take 24-48 hours after shipment for tracking information to appear in the system.

6. Shipping Restrictions

  • P.O. Box Addresses: Some shipping carriers may not be able to deliver to P.O. Box addresses. Please use a physical address whenever possible.
  • International Restrictions: Some products may be restricted from being shipped internationally due to local regulations or shipping carrier limitations. If we are unable to fulfill your international order, we will notify you immediately.

7. Address Accuracy

Please ensure that the shipping address you provide is correct. We are not responsible for delays or issues resulting from incorrect or incomplete addresses. If you need to update your shipping information after placing your order, please contact us as soon as possible at info@axamavel.com.

8. Shipping Delays

While we strive to ensure timely delivery, there may be occasions when shipments are delayed due to factors beyond our control, such as weather, natural disasters, holidays, or carrier issues. In these cases, we will do our best to inform you of any delays, but Axamavel is not responsible for any shipping delays.

9. Damaged or Lost Packages

If your order is damaged during transit or you believe your package has been lost, please contact us immediately at info@axamavel.com. We will work with you to resolve the issue.

For damaged items, we may require you to provide pictures of the damage for our records.

10. Customer Service and Inquiries

If you have any questions about our shipping policy or need assistance with your order, feel free to contact our customer service team:

11. Changes to the Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.