Shipping Policy
At Axamavel, we are committed to ensuring that your shopping experience is seamless from start to finish, including fast and reliable shipping for all your orders. Below are the details of our Shipping Policy to help you understand our procedures and options.
1. Processing Time
Orders placed before 12:00 PM (CST) are processed on the same business day, while orders placed after this time will be processed the next business day. During high-demand periods, such as holidays or sales events, processing times may take an additional 1-2 business days. We do not process orders on weekends or public holidays.
2. Shipping Options
We offer several shipping options to meet your needs:
- Standard Shipping: Delivered within 3-7 business days.
- Expedited Shipping: Delivered within 2-3 business days.
- Overnight Shipping: Delivered the next business day (order must be placed before 12:00 PM CST).
Shipping times may vary depending on the destination and carrier delays. Please check your tracking information for the most up-to-date details.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions for orders over a specific amount. Be sure to check our homepage or subscribe to our newsletter for updates on shipping discounts.
4. Tracking Information
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the delivery progress through the carrier’s website. Please allow up to 24 hours for tracking information to update.
5. Damaged or Lost Packages
If your package is damaged during transit or does not arrive within the expected timeframe, please contact us immediately at info@axamavel.com or call (715) 843-9580. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
6. International Shipping
At this time, Axamavel only ships within the United States. We do not currently offer international shipping.
If you have any questions about shipping or need assistance, please reach out to our customer service team.